
Untangle Lunar New Year Preparations with a Mobile Application
Untangle Lunar New Year Preparations with a Mobile Application The client, a big technology conglomerate in Vietnam, wanted to help Vietnamese people simplify and streamline
This article describes a real-life project. However, we cannot disclose our client’s name for privacy purposes.
As stated above, the client wanted their users to be able to sign up for the service without having to go to a physical kiosk, hence the need for Digital Onboarding. The solution would have to have Fraud Detection capabilities and be on-premises due to the specific security requirements attached to the BFSI industry.
Financial Services
OCR, Face Matching, Face Vector, Machine Learning, Image Processing, Profiling & Cross-Checking
Vietnam
Mar 2021 - Sep 2021
Being on-premises brings its own challenges to the development team and the client company. The initial cost for the service is high – space, hardware, and maintenance staff can all be very expensive to acquire at the start.
Compared to off-premises (cloud) services, it is undeniably more difficult for a brand-new start-up to have its software required to run on-premises.
The product is developed in between a massive shift in Vietnamese policies (replacing national IDs and digitizing citizens’ data and information). In response to this, Rikkeisoft had to modify and update the final product to comply with new government laws and policies on top of developing the product itself.
The client gave a timeframe of six months for the project, from start to deployment. This added another layer of complexity, as the short timeframe required Rikkeisoft to be as efficient as possible in development while ensuring the functionality and security of the final product were up to standard.
Rikkeisoft utilized its own eKnow-your-customer (eKYC) system product as a solution to the client’s demands and challenges. The system had unique selling points that directly solved the mentioned challenges from the client, which included but were not limited to:
By improving and combining this pre-existing product with constant input and communication from the client, Rikkeisoft was able to deliver a satisfactory product within the time obligation.
Since its deployment, the new digital onboarding process has attracted more users to come and try using the e-Wallet. The average time for signing up went from 30 minutes at physical kiosks to only 10 in-app, allowing for a swift and seamless user experience that is made possible thanks to the underlying eKYC system.
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